Thank you for shopping with us! We want to ensure that you have a positive experience when making a purchase from our store. This Return and Refund Policy outlines your rights and the conditions under which you can return or seek a refund for the products you have purchased. Please read this policy carefully before making a purchase.
1.1. Faulty or Damaged Products: If you receive a faulty or damaged product, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the product. Once we receive the item and confirm the fault or damage, we will offer you a replacement or a full refund, including any shipping costs incurred.
1.2. Change of Mind: If you have changed your mind about a product and would like to return it, you must notify us within 14 days of receiving the item. The product must be unused, in its original packaging, and in resalable condition. You will be responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund for the product's purchase price, excluding any original shipping costs.
2.1. Once we receive your returned item and verify its condition, we will process the refund within 7 working days. Refunds will be issued using the same payment method used for the original purchase.
2.2. In cases where a refund is issued, please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
3.1. We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
4.1. The following items are non-returnable, unless they are faulty or damaged: - Personalized or customized products - Perishable goods - Gift cards or vouchers
5.1. To initiate a return, please contact our customer service team by email or phone. Provide the order details, reason for the return, and any relevant supporting information.
5.2. Upon approval, we will provide you with a return address and any specific instructions for returning the item.
5.3. We recommend using a tracked shipping service for your return, as we cannot be held responsible for items lost or damaged during transit.
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer service team:
Email: support@happihubuk.com
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